Refund policy

Any claims for misprinted/damaged/defective items must be submitted within 2 weeks after the product is received. In the rare case of your purchase received is the wrong size or design, please contact us at: Orders@wrinkledminds.com with your name and order number. We will contact you as soon as possible. (Usually 2-3 business days)

Items eligible for return: Wrong size or Wrong Design shipped. Your item must be in the same condition that you received it, unworn or unused, with tags, and in/with its original packaging. You’ll also need the receipt or proof of purchase. (Email received following purchasing order.)

In the rare case of your purchase received is the wrong size or design, you can contact us at Orders@wrinkledminds.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Cancellations available for the first 24 hours. Afterwards NO cancellations will be given. The order will go through to completion and delivery.

You can always contact us for any question at: info@wrinkledminds.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
Items eligible for return: Wrong size or Wrong Design shipped. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. No other exchanges will be given/approved.

Refunds
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Any order that's lost in transit is eligible for a reshipment or refund at our cost.

We may ask for your help before doing that, like confirming with you that the shipping address was correct. It would also be good to double check and get in touch with the local post office to try locate the lost order.

Keep in mind that if tracking information states an order was delivered but you think it wasn't received, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.